01
How does pre-order work?
Products marked Pre-order do not show a purchase price or normal cart buttons. Submit the pre-order request and our team can follow up with availability and next steps.
Client care
Frequently asked questions.
Helpful information about products, orders, pre-orders, consultations and care.
02
Is online stock final?
Stock is checked by the commerce system, but precious-material products may require final confirmation before payment or fulfilment.
03
Can I request a bridal or bespoke consultation?
Yes. Use the appointment or bespoke pages to submit your preferred contact details and requirements.
04
How do I care for jewellery?
Store pieces separately, avoid harsh chemicals and arrange periodic inspection for frequently worn or stone-set jewellery.